Trust Score: 57/100
Growth Is Being Blocked
The Deep Dive
A forensic analysis of your digital footprint. We've uncovered 3 critical gaps that are costing you customers every single day.
Critical Issues
- Response rate critically low (0%) - most reviews go unanswered
- Rating could be stronger (4.0★) - aim for 4.5★+
- Not visible to AI assistants - missing critical discovery channel
Growth Opportunities
- ✓ Start responding to reviews to build customer trust and engagement
- ✓ Increase review velocity from 4 to 10+ per month
- ✓ Push rating from 4.0★ to 4.5★+ for competitive advantage
- ✓ Get discovered by AI assistants (ChatGPT, Gemini, Perplexity)
Quick Impact
You appear on the first page of results on average
Start Responding to Reviews
Customers notice when businesses ignore feedback. Responding builds trust.
Estimated click-share gap to the top spot: 82%
Click shares are estimates based on Google Maps position, not measured website or store traffic.
Why Reputation
Directly Impacts Customer Traffic
Here's what independent consumer research shows:
say online reviews influence their purchase decisions
Source: Podium, State of Online Reviews, 2017
more revenue for each additional star
independent restaurants, Yelp ratings
Source: Michael Luca, Harvard Business School, 2011
only use a business rated 4 stars or higher
Source: BrightLocal, Local Consumer Review Survey, 2026
say positive reviews make them more likely to use a business
Source: BrightLocal, Local Consumer Review Survey, 2026
The Path to #1
You're close to the top. Here's exactly what it takes to claim the lead.
Average Rating
→ CloseLevel with the leader at 4.0★ • every extra 0.1 counts from here
Monthly Reviews
↓ GapGoogle does not publish how many reviews a competitor receives per month or how often they reply. Leader values for these two metrics are estimates derived from their review count and rating, not measured figures.
Need +115 fresh reviews each month to catch up
Response Rate
↓ GapGoogle does not publish how many reviews a competitor receives per month or how often they reply. Leader values for these two metrics are estimates derived from their review count and rating, not measured figures.
Your response rate (0%) is below the market leader (55%). Closing this gap improves trust.
Based on the 100 most recent reviews out of 1,160 total. Older replies are not included in this sample.
Top Competitor Analysis
See how you compare to the businesses dominating Google Maps in your area.
Thrasher
Top 3Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Market leader position
- Extensive review history
Raven
YouFound on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Extensive review history
- Solid customer ratings
Plough
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Extensive review history
- High review momentum
The Golden Hind
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Extensive review history
- High review momentum
Swallow Brewers Fayre
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Extensive review history
- High review momentum
The Woolpack
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Extensive review history
- Strong reputation score
Where Customers Can Find You
See exactly where you rank across your service area. Green means customers see you first. Red means competitors appear ahead of you there.
Across 9 locations in your service area
Dominant Local Presence
You rank in the top 3 positions in 67% of your service area. Customers across your market easily find you when they search. Maintain this advantage by continuing to collect reviews and keep your profile updated.
Location Matters
Google shows different results based on where customers are searching from. You might rank #1 nearby but #15 just 2 miles away.
Visibility Gaps
Every red pin marks a location where this business shows up low or not at all for the searched term. Customers searching from there are more likely to find a competitor first.
Expand Your Reach
With the right strategy, you can turn those red pins green and reach customers across your entire service area.
Your Business Location
Grid center point
Raven
This is the center of your local search grid analysis
About This Location
This pin represents your registered business address. The surrounding 8 pins show how you rank when customers search from nearby locations within your service area.
Want to improve your rankings across all locations?
Book a DemoWho's Ranking Here?
Excellent visibility Moderate visibility Needs improvement
See All Competitors
Unlock detailed competitor analysis and actionable insights to outrank them
Book a DemoNo credit card required • Cancel anytime
No competitor data available for this location
Generative Engine Optimization (GEO)
See how your business appears in the next generation of search engines.
AI Recommendation Score
How likely AI is to recommend you
When we asked ChatGPT, Gemini and Perplexity for recommendations in your area, your business did not appear in the answers. Customers who use these assistants are more likely to find a competitor that does appear.
AI answers vary between sessions and users. This reflects one test per platform on the date shown.
How Your Competitors Appear in AI Search
See which of your competitors AI assistants are recommending
Thrasher
Not Visible in AI
Plough
Limited AI Presence
The Golden Hind
Not Visible in AI
Swallow Brewers Fayre
Not Visible in AI
The Woolpack
Limited AI Presence
Competitors Appeared in AI Answers Where You Did Not
2 of your competitors appear in AI results, but you're only on 0 platform(s). Improve your online presence to catch up.
Dominate the AI Era
Your business isn't showing up when customers ask AI assistants for recommendations. Optimize your profile to start appearing on ChatGPT, Gemini, and Perplexity.
Review Sentiment Analysis
Understanding what customers love and what needs improvement.
Friendly staff
Customers consistently praise this.
Great food
Customers consistently praise this.
Helpful staff
Customers consistently praise this.
Long wait times
Appears frequently in reviews.
Poor service
Appears frequently in reviews.
What needs attention
-
!Low Review Response Rate: Responding to reviews builds trust and improves SEO.
-
!Limited AI Visibility: Your business is not being recommended by AI platforms.
Grow Your Local Presence
Improve your online reputation to capture more customers searching for businesses like yours in the local area.
Book a Demo →Your Path to #1
Automate Reviews
Stop asking manually. Automatically request reviews via SMS & Email after every visit.
AI Responses
Never miss a review. Our AI responds instantly to every customer, boosting your SEO & GEO.
Dominate Search
Climb the rankings, capture the traffic, and watch your business grow.
No credit card required • Cancel anytime
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